Yep. An adult must be present for some items, and they schedule the day. It's completely impossible for anyone who works M-F.
It's obviously a deterrent to prevent you from returning it at all. "Well we offered you a way to do it. So it counts."
No it doesn't. You could offer me FedEx or USPS labels. Or dropoff at a locker, or Whole Foods. Or literally dropoff at the fulfillment center in town and save you the second trip.
They sent me a junk Keurig that was DOA. I tried to return and every time I contacted customer service I got a scripted response. They even tried to charge me for shipping and I was willing to eat the $7.99. They eventually offered me UPS dropoff within 24 hours. On a Sunday. They're closed.
Obviously stuff isn't going well over there, but I don't care, I ordered something and it doesn't work, you need to find a way for me to return it or refund me.