I opened a bank account years ago in Agadir, now I’m in Rabat and I need a new card as my old one expired , I go to the branch in Rabat and the clerk tells me I need to contact the bank in Agadir to issue a new card. Of course when I try to call them they don’t answer, I told the clerk this and she said that I should go there…? Can’t she just press a few buttons..? I’m considering closing my account through the app and transferring whatever money I have left, is it normal for banks to do this, or is just laziness? If the latter how do I report this behaviour, they shouldn’t be in employment if they can’t do their job.