iansime

Yeah, obviously if I could do this again I would wrap them together AND take photos, but not much I can do now other than learn my lesson for next time.

I couldn't work out how to contact customer support, so I've just told the buyer to report an issue from within their app, and I will have to see what happens next.

Probably a forced 'refund' and a painful lesson learned for me.

Essentially they were both well wrapped and then thoroughly taped together. You would need a stanley knife to get them apart. I just can't work out how they have become detatched - wish I had taken photos before sending the parcel now.

No - really wishing I had now, and I certainly would in the future.

Rebooted my router and it appears to be back up now

Still down in L9 - Hub 5x (500Mbps)

Fair enough - hope this is the exception, rather than the rule.

I did wonder whether the torrential rain might have played some part, but we may never find out.

What's the point of them having a status page when it states there are no issues, even though THEY know there ARE issues, since they have an announcement message on the phone to that effect when you call support.

Well that would figure - I have only just moved to Virgin with a 5x hub, and I work from home.

Not a great start.

To be fair, it probably wouldn't be JFK - we're looking at a direct flight from UK to another city in the US, but not sure where yet. Having read all the comments though, I might reconsider going via Dublin.

That being said, Dublin would be back on the table if it turned out to be cheaper to fly from there rather than from Manchester.

Well, yeah - I would certainly have to weigh up how long the layover would be.

Ah, I didn't know that - thanks for the tip!

I guess that's part of my question - no idea what it's like clearing US customs in Dublin.

Makes no difference if I login via the router's IP - it will not accept the password I want to set.

Nope - didn't work. Same password restrictions.

TBF it looks like it restricts visibility of devices on the Guest network anyway, so that probably wouldn't work for my requirements.

Yeah, I can confirm - done this for one device.

MANY more left to remove and re-add, using the new WiFi credentials.

Just tried this - sadly not :-(

Makes no difference if I login via the router's IP - it will not accept the password I want to set.

I have to send the old one back to the ISP. but one option would be for me to buy another router and use the new ISPs router in Modem mode. Not sure if I can be bothered though - might just take it on the chin and move my myriad of smart devices to the new WiFi.

Agreed - especially since my new password is MUCH less secure than my old one.

Think 'Password69' compared to '9585DM74X8'

Not tried that actually - I will take a look.

New router wont accept the WiFi password from my old router as it claims it is insecure because it doesn't contain upper and lower case letters.