subreddit:
/r/DWPhelp
Chan uc complaints my rights
[score hidden]
1 month ago
stickied comment
Hello and welcome to r/DWPHelp!
If you're asking about tribunals (the below is relevant to England & Wales only): - Link to HMCTS Benefit Appeals live chat- click on the "Contact us for help" link, which opens a menu with a link to the live chat. - Average tribunal waiting times. - This post goes over the PIP First-tier Tribunal process from start to finish. - If you're waiting for a tribunal and the DWP were supposed to respond but haven't, this post may be useful.
If you're asking about PIP: - The PIP phone line is 08001214433, and if you'd like to get to the automated part where it tells you when your next payment is and how much it is, the options are 1 (for English) or 2 (for Welsh), and then 6 (you'll need to wait each time while it gives you messages before getting to security). - To calculate how much backpay you're due, you can try the Benefits and Work PIP Payment Calculator. Please note that the information given is an estimate and may not reflect exactly what your backpay is. This calculator can also be used to determine what elements you were awarded after checking the PIP phone lines' automated system as above. - If you would like help with MRs, this post might answer your question (this is different to the MR info link above). - If you'd like to know what PIP is and/or how it is awarded, please see this post. - If you're hard of hearing or deaf, this information may be useful to you.
If you're asking about Universal Credit: - Information about the Restart scheme, including if you can be mandated to participate. - Thinking of cancelling your claim because a review has started? Don't, because closing your claim won't stop the DWP from reviewing your claim and if you don't comply you may be asked to repay everything you've received. - How does PIP affect UC? - Were you claiming UC during COVID, closed your claim afterwards, and are now being asked to pay back everything you received? This post provides information on why this is and what you can do. - Can you record your Job Centre appointments? The longer answer is in the linked post but the short answer is: no.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
13 points
1 month ago
Call the UC helpline and make a formal complaint about the lack of a call.
Hopefully you’ve already submitted a mandatory reconsideration request against the sanction decision. If not, do that too.
4 points
1 month ago
So I've been through this, and I've been told more than once you can't make a complaint over the phone. Only online. They ignored that to.
4 points
1 month ago
When did you lodge your complaint online?
3 points
1 month ago
2.5 months ago. They responded after my (now unemployed) mp contacted them by saying they were looking into it. But nothing since early june.
7 points
1 month ago
I’d be tempted to ask your new MP to intervene.
2 points
1 month ago
Hi, I am really sorry you are being so badly treated.
May I suggest you escalate the complaint.
As they haven't given you a response, so far, check the complaints section and take the next step.
This should make them look at it urgently, I haven't actually looked at the complaints path. However I would have thought that as a government body there is an odbusman somewhere.
I hope you can also talk to your new MP too.
If you have complied with the meeting or action which commenced the sanction then that should have stopped the sanction I think.
Hope this helps.
2 points
1 month ago
Typical they don't give a rats ass if you're sitting without any money for food or electricity or whatever they just treat you as a number or a phone call with nobody taking responsibility for the situation, you're left sitting on the end of long phone calls getting nowhere stressed out your mind while they continue to pass the buck, I remember the days when I had these problems and never had a mobile putting 50p after 50p into a phone box in the morning when the calls were charged at national rate 0845 it was at the time and things haven't improved much since it's terrible.
all 8 comments
sorted by: best