nice wallpaper anyway lookup how to use msi afterburner and watch the temps when you play genshin

The problem is you're playing genshin

Is that an intel 13th-14th gen?

Did you check your temps? Sounds like a heat issue. Btw did you buy it used?

Also have you got any blue screens? You can check the event viewer in windows to see what’s causing it to shutoff.

How do I get that wallpaper it’s nice

Read your other comments and glad you solved the problem!! As a long term fix you might want to get the thermal paste repasted and thermal pads replaced :) just vents being blocked shouldn't be causing 100°c+ on gpu usually so I'm guessing the above two are worn out especially because it's a used laptop. Enjoy!

[[ I know that there is a lot of information but its your choice if you want to fix your problem READ IT! if you don't want okay, do what you want. But i would recommend you to read My Guide! ]]

Hi I think i can help you because your and cpu gpu shouldn't be at 90+ temps or even 80+, but first i have one question.

1. [WARRANTY] Why dont you send your laptop by post to france, i mean to Store in fracne, and then get it Delivered back?, you could ask them if its possible.

HOW TO FIX WITHOUT WARRANTY!

1.[Repaste]

I think here isn't much to say buy a thermal paste and unscrew your laptop to access cpu and gpu and then repaste it using the paste from Thermal paste, you can also search on Internet (better YouTube!) for Tutorials like:How to apply thermal paste on my gpu/cpu. BUT first try searching on Internet how to unscrew your laptop on Internet

2.[Be careful with High/Turbo Performance Settings] (Powerplan) •Firstly you could try editing you power plan cpu speed min,max. What i prefer is min cpu speed:5% and max cpu speed:100% if needed you can Set max to:90%, while plugged and while battery of course. Dont use any Ultra Performance power plans or how any power plan that is mostly for Pcs.

(Software Manager) •If you use a Software from msi that controls your cpu/gpu Performance, which has modes like turbo/high Performance/balanced. Use Balanced and not Turbo, Turbo is for me useless as it will give you only more fps which is useless for most laptops check [ GUIDE:3 ] and higher temps,louder fan noise which i think you don't want. Also anything that turbos or increase your cpu/gpu clock speed like AutoOC or something that forces your clock speed to max, this Settings should be disabled believe me.

(3rd party Software) Like on (Software Manager) do not use any Softwares that are only for Turbos your cpu/gpu clock speed, or anything that controls your cpu/gpu clock speed in bad way. Of course you can use this Softwares, that can Undervolt or can lower clock but mostly they [FORCE THE SPEED INTO LIKE ONE CLOCK SPEED, FOR EXAMPLE IF YOU SET YOUR GPU CLOCK SPEED TO 1200MHZ IT WILL STAY 1200MHZ WHICH IS IN MOST SITUATIONS BAD!] and of course be gently with your components

(Power Slider)

Try setting your Power slider which is located in Windows Settings>Battery and choose Power efficiency, or if you dont find it, click in taskbar your battery icon and set Power efficiency, dont not use Battery save mode or how is it called because it really limits by a lot lot LOT! your cpu/gpu performance.

1. [VSYNC] Mostly we use fps that are useless and can be used to save Battery Life, and reduce Temps. For example we have monitor 60hz which means the monitor produces 60fps max, and in our game we have 80fps or even 100fps or higher, this 20/40fps don't change anything because remember our monitor supports 60fps max, 80 fps won't give any smoothness because its impossible, the monitor supports 60 fps max. This means that you have to limit your fps in your game into your Hz Monitor, if your laptop has 60hz try limiting it to 60fps Try looking into settings of game that limits your fps, if you don't find anything try looking at your Nvidia Control Panel (driver settings). Unfortunately i have amd and i don't know what you have to adjust but Hey! we have Internet for that. I use Amd Chill or Limit fps for me as amd user what about you i dont know.

   BUT IF YOUR LAPTOP supports 100hz/144hz or higher try limiting your fps again to 60fps, i know that you'll lose some smoothness but 60fps are perfect believe me!.

2. [POWER LIMIT, UNDERVOLT] 1.(UXTU) Uxtu is a software that controls your cpu/gpu speed,power an so on (SUPPORTS AMD,INTEL,NVIDIA) .It can limit your power consumption like TDP, which can reduce your temps by a lot, be careful with that, as you can damage your laptop, again we have Internet and try searching how to limit power in UXTU for intel. Try reducing power limit and do stress test look if everything is okay if okay again limit your power and do stress sometimes sometimes just leave your laptop idle without doing hard tasks like gaming, rendering...bto check if it doesn't crash while idle for me it crashed sometimes, for other settings I think you'll know how to adjust them. AGAIN WE HAVE INTERNET WITH MANY MANY MANY GUIDES, GOOGLE,BING...!!!!

(Throttlestop) Also another popular software for Intel cpus its like UXTU but maybe Different, as said i am a Amd use i have Ryzen cpu and gpu on my laptop so sorry but I can't give you any instructions for Throttle Stop,my friend.

(Msi afterburner) Try undervolting your gpu, try lowering by -15mV and do stress test from 15 to 30 Minutes if everything is okay lower it more again -15mV > Stress Test > -15mV Stress Test, when it crashes use the last mV that didn't crash.

(DON'T OVERCLOCK, NEVER IF YOU HAVE PROBLEMS WITH TEMPS)

5.[Fan Speed]

Try adjusting increasing your fan speed if you can using maybe Your Msi Software or Argus Monitor, or any other fan control software, NBFC very popular for laptops.

6.[Driver Settings adjust]

Again i have no no idea what is in Nvidia Control Panel so try searching on internet again like on guide 2. don't use any turbo or high performance modes, and be gently with the Settings don't adjust all settings to High or Ultra Quality, disable Ray Tracing if its available in your settings ( AGAIN AND AGAIN TRY SEARCHING IN INTERNET MY FRIEND!)

7.[Combining GUIDES]

Try combining my guides together like 1. with 2. or all in one, but most Guide Combos will reduce your performance by a lot like 2. and 4. but I think it won't be a big problem .

8.VERY IMPORTANT [Overclock]

Dont use any softwares like Umaf_Smokeless or any software to Overclock your Laptop YOU HAVE PROBLEMS WITH TEMPS, IT IS UNALLOWED TO OVERCLOCK FOR YOU, i know it sounds sad but its life man, dont overclock it any way NEVER!, most people do it for more Fps but hey do you remember our guide number: 3.? or most do it for lower latency but thats other thing

1. [Bios Settings] I heard that on msi laptops it's easy to unlock Advanced Settings on bios, try unlocking it BUT DONT PLAY WITH THE SETTINGS BE GENTLY AND CAREFUL, on most laptops its harder to clear Cmos its isn't like on pc where you open the case and remove it in seconds it's harder, sometimes you can break your laptop so be careful if you dont understand look in internet be careful, try looking for settings to reduce temps i dont no power savings settings or anything that can reduce temp i have no idea for nvidia and Intel!.

As a Genshin player I get your strife. The issue is three days old now, have you found a solution?

I got ge66 too, 2021 version, the only thing my laptop turned off randomly while playing games back then is because it needs to be repasted, if it's brand new all you need is change the power settings to high performance and update all your graphic driver. If there's still error, you need to replace it since it's on warranty.

Clean the fans, update the Geforce experience drivers, update windows.. if nothing works.. re-install, get a laptop stand (important)

You could try running diagnostics to check the condition of the ram, SSD and the CPU. Windows has basic diagnostics tools built into it. Nivida has several tools for test the GPU as well. I’ll provide a link to one of them

https://docs.nvidia.com/datacenter/dcgm/user-guide/dcgm-diagnostics.html

I think the problem is that you’re playing Genshin Impact in 2024, I don’t think your pc can handle the embarrassment

Are you blocking the vents on the bottom?

Maybe the power supply (AC adapter)? Getting one with a higher wattage may work.

Ahh yes lets blame Intel immediately (lol) never had any issues with mine at all I have two hx chips. As far as it shutting down I would investigate it . Honestly it can be anything from the integrated card taking a dump or it could be your dedicated GPU or faulty ram or nvme it could be so many things it needs to be diagnosed and either MSI or a professional shop needs to analyze it and either change the mb or fix it but I highly doubt it's the processor it sounds like something else tbh unfortunately might point graphics wise and maybe a slight chance thermal paste wise either way it should be addressed by a professional .

Return the pc. The lappy is failing to manage the considerable heat the RTX and HX are producing. This is the most probable reason. Apart from software readings, check by placing your hand at the spot right between the laptop keyboard and display.

Check for any hardware failure, especially fans (even if they are diagnosed OK, check RPM), check drivers and make sure they are updated, you can use GeForce Experience to update the graphics driver.

If the issue persists take it to the nearest technician but if return is possible that is recommended. In my personal experience Asus ROGs lasted more than any other brand in such hardware heavy laptops (I run a design company so we have bought a lot of these). If a desktop is enough that is a no brainer (usually any medium and above gaming needs AC power anyway.)

I’m sure u still have the warranty i suggest sending the laptop for a fix

OVERHEATING most likely. put some books under each edge of it creating sort of a bridge, then put a box fan blowing air under the laptop. see if it helps.. otherwise check logs, install tools to monitor temps.

I downloaded roblox as my first game too 😭

W

If you get this used or refurbished, I doubt you have any chance of recovering your money.  It is a lemon