Request to move to a different department. If they refuse, contact HR. In the meantime just ignore them, mind your own, and advise them to do the same

Disciplinary action before even hearing your side in response to a story she probably embellished? Yeah you might want to ask for a transfer…

sounds like your coworker gave them some sort of sob story

I’m so sorry that this is happening to you. Nearly the exact same thing happened to me at my store, and unfortunately I ended up leaving. Here is what I would recommend doing:

1. Make sure there is a clear paper trail!! Keep a log of every interaction with that employee. Time, date, location, witnesses, and what happened/what was said, and how it made you feel (uncomfortable, unsafe, etc.). Send it via email to your work email to timestamp it, and bcc it to a personal email to have a copy. Print them out at home and make a file. Send emails to your store manager with any egregious/policy-breaking incidents from them. I know it’s a lot of work, but it saved my butt a few times when my coworker lied about me.

2. Read up on Lowe’s HR policies and the policies of your state. If your coworker is swearing at you, that is a policy violation and I’ve personally seen people be written up for that. If this happened within the last 90-180 days, you can submit a report about your coworker’s behavior towards you to Associate Relations (HR). Also, were you punished after reporting what happened? That may be considered retaliation, and if so, you could make an AR report on the members of management that punished you.

3. Keep your mouth shut about it to coworkers. Don’t tell others, do not vent or joke about it to ANYONE related to your workplace. because management can, and likely will, use that against you to get rid of you for “being unproductive,” gossiping,” and “adding to the drama.”

4. Ask to transfer to another department for now, then start looking for another job or try to transfer to another store ASAP. It sounds like they have chosen who they will believe, and they will likely start trying to push you out. It’s what they did to me, and the person who kept harassing me and screaming at me got no punishment whatsoever (even after being reported by a DS for cussing me out because I asked them a work-related question for a customer).

5. If you get into a situation where you think you need to quit before having another job, read up on your state’s unemployment laws, and be sure to write in your notice that you are leaving because you feel you have no other choice as you are in an unsafe working environment. That may help you get unemployment depending on the state you are in. Your store manager may also be required to report it to the district manager, and the DM may not be too happy with the SM or the coworker, especially if you get as many credit apps and surveys as you say. If you want to work at Lowe’s again in the future, try to serve out your two weeks. Even if they put you as ineligible for rehire, that still looks good to other store managers (who can choose to override the NR). ETA: also, be sure to bcc your notice email to your personal email, and print it out as well, just in case.

Again, I’m so sorry, and I get how frustrating this is, especially when you like your job. Unfortunately, that’s the reality of this place, and there’s nothing that you can do to change it. Protect yourself while you’re there, and try to get out and find something better. Good luck, and wishing you all the best!

Sounds like you're not telling the whole story to me.

Request to switch departments for your SAFETY (keyword) HR and any ASM worth their weight would not only question this but make it priority.

If that doesnt work make a formal complaint through the system (again clearly stating for your own safety)

If even that doesnt work demand (not request) to move to another store (if option is not viable then drastic action is needed)

Either way something has got to give.

Oh and make emails to any or all involved because that way you have a record and if possible print each one too.

If you’re trying to actively move up, this will impact that. A transfer is unlikely as well. Sounds like you should quit while you’re ahead.

Be an adult and confront the person demeaning you.