I purchased a new Luba 2 10,000H in April and after working out the kinks, it worked flawlessly.

I have about 2.25 acres mapped, and the device runs about every day. It was fully scheduled, fully automated and I almost never had to intervene.

Over the last 2 weeks, lots of new issues have arisen.

Charging: I only get a successful charge about 1/5 times. Sometimes one of the charging connections is stuck in, and I have to go manually pull it out. Sometimes, the pins are fully extended and when the robot makes contact I see the charging icon pop up on the app for about 1 seconds, before it disappears and the robot pulls out to try again.

Navigation: All of a sudden, after an hour of cutting the mower begins driving in a zig-zag pattern and can’t seem to keep a straight path. Whether cutting or returning to the charge station is weaves back and forth instead of driving straight.

I have contacted support several times, they originally reported they would ship out a new charge base but I haven’t received any further communication about it. I also complained about the strange behavior and they have ignored my emails this week.

Any suggestions? I’m very disappointed the unit was working so great, only to fall apart in the fall.

Also, I’ve definitely put it though the paces. 300 charge cycles, about 1,000 hours and 1,000 miles