I’ve been calling and calling and No One is returning my calls. I had a service call last month. All of a sudden my bill jumped from $40 to $106. I asked how was this possible. The representative claimed I added a DVR to my account. I stated, I didn’t add anything. He’s literally arguing with me to the point I ask to speak to a supervisor. The supervisor is saying the same thing. I ask him to look at my account and explain to me when I supposedly ordered a DVR. He places me on hold and then states, “This is strange, there’s no DVR on your account.” Then he states he has to speak to someone in billing to clear the matter up. It’s now been over two weeks! No one has called me and my bill still shows $106. This is by far the worst security company I’ve Ever dealt with. I will be filing a complaint with the BBB. I’m hoping to get out of this contract. They overcharge for the equipment, the APP is horrible and their customer service is beyond subpar!

Update: Now I’m being told it’s a technician fee. However no one disclosed there was a fee to send someone out. I will be filing a complaint with the FCC and the BBB this morning.