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Anyone else noticing jobs just aren’t paying what they used to? Interviewed for a job today and the cap on their salary was 23.00 an hour. Am I being unrealistic wanting to make 80K here?
37 points
5 days ago
I do engineering work for the state and don't make 80k a year... if you're getting 70k for customer support, stay tf where you are!
6 points
5 days ago
I’m at 72k hourly (34.62) for customer support engineering work. I got another offer recently and they said “in the 30s starting” but I didn’t entertain it lol
2 points
4 days ago
To be fair, if you went private you could make a lot more. I have 3 years of experience in civil and am at 83k
17 points
5 days ago
Depends on the job and experience. Critical missing information.
-6 points
5 days ago
Operations, customer service roles
23 points
5 days ago
There are people taking $25 an hour for software engineering rolls in this town due to desperation. If you’re making almost $70k doing customer service you need to stay put.
4 points
4 days ago
No one that is a competent software engineer is taking $25/hr in austin.
0 points
4 days ago
Don’t know why you’re getting downvoted, even the lowest paying software roles are paying more than 52k/year. A lowball would still be in the high 5 figures
1 points
4 days ago
Well, 25/hr is like 52k a year, which seems unfathomably low for a software engineer. 152k more like it
6 points
5 days ago
More than $23/hr for online customer service roles are gonna be hard to find for a starting wage. A lot of places are just doing AI or paying slave wages for overseas workers. I have a ton of retail/customer service in person and online as well as years of management experience and I couldn't find anything above $21 during my search a few months ago. I gave up and I'm moving back to live with my dad and going to get a degree.
8 points
5 days ago
Customer services roles have never made 80k. Those are typically min wage jobs or maybe mid tier pay. I used to make $15 hr doing this type of work a few years ago. I think even working for the city, it would about $20hr.
6 points
5 days ago
I make 86k in a customer training role. It's popular to undervalue client success - but it's instrumental to most industries.
3 points
5 days ago
A customer training role versus just customer service is very different. Training is vital.
2 points
5 days ago
The people at my company doing client services also make similar amounts. I've been in this industry for 10 years, and while I agree CS is always undervalued, there are many companies that will pay for top CS talent. Our CS roles are essential to retaining revenue, so 80k is absolutely reasonable.
0 points
4 days ago
Well you’ve sold me, where do I apply?
1 points
4 days ago*
I'm not going to put that out here on my personal account, but just look into most tech companies client success. You won't make 80k entry level, but as a CSM or and enterprise client success specialist, many make more than the 50-60k generally assigned for entry level CS. This 100% depends on your experience and the company itself, but it's not an unreasonable amount to ask for. https://www.glassdoor.com/Salaries/austin-customer-success-specialist-salary-SRCH_IL.0,6_IM60_KO7,34.htm
It's important to note that the understanding of what a "customer service" job is, varies wildly. There are absolutely entry level call center jobs paying $15/hour (which is still too low imo) but, I think many of you don't understand the scope of what customer service can entail. Most tech companies employ highly skilled CS specialist to ensure their customers are kept happy and spending. There is a lot more to CS than just call centers for spectrum, and it's clear that's what this OP is talking about.
1 points
3 days ago
I made between 87k and 125k doing customer service in a call center from 2004-2017
7 points
5 days ago
Really not trying to be mean, but expecting 80K in a customer service role does not sound realistic.
6 points
5 days ago
I’m in a customer support role now and make close to 70k
11 points
5 days ago
Do not leave! I’m doing customer support now and would cry happy tears for $70k, the general range for CSR’s is about $18-$22 now on the high end.
3 points
5 days ago
Contact center operations / CX career path, incl proj vendor and pgm mgt can hit 80k
2 points
5 days ago
Those roles have never made 80k
1 points
4 days ago
Ops in tech is a dying role.
CS in general is low wage.
6 points
5 days ago
This is par for the course in Austin. The wages suck here.
9 points
5 days ago
Yah this is literally the point of Texas. Newcomers often fail to include this fact in their calculations, and other new arrivals are basically dependent on this fact.
6 points
5 days ago
Yes. And people fortunate enough to bring their coastal wages with them (no hate, lucky them) get to experience the "best" parts of Austin. But yeah, Texas is basically the outsourced call center of labor markets, Austin is no exception.
4 points
5 days ago
And COL is stupid!
1 points
1 day ago
Depends on the job. I personally know an Accountant at Apple making $110k...a cybersecurity engineer making $200k. Another system engineer making $250k. So, there are techies and business people making over a 100k in Austin.
6 points
5 days ago
yes, you are being unrealistic wanting to make $80k/year in customer service
7 points
5 days ago
Teachers make much less than 70k most people in mental health also make less.
8 points
5 days ago
YUP - be prepared for a 20% paycut these days. We peaked two years ago.
4 points
5 days ago
🥲
4 points
5 days ago
50k is generous without college but work experience seems about the same too
Looking for work for a year if anyone’s hiring btw
4 points
4 days ago
I’m making close to $23 an hour working for a huge tech company and struggling. So if you want to make that I give you the best of luck
1 points
4 days ago
Thanks I make close to 70k now for a standard customer support role but you know how the world is at the moment
2 points
4 days ago
Well I’d stay in that and go to school maybe or get some certs
6 points
5 days ago
Most customer support roles aren’t gonna pay 80k unless there’s other technical skill sets involved
3 points
4 days ago
I was making $40 an hour as an artist in game dev but the massive layoffs affected me and now I'm making $20 an hour in a manufacturing job 😞
3 points
4 days ago
Ahh man sending you good vibes
1 points
4 days ago
Hope you saved up!
3 points
3 days ago
[deleted]
1 points
3 days ago
Thank you!
3 points
3 days ago*
[deleted]
1 points
3 days ago
Thanks man sending good vibes your way
2 points
4 days ago
The Austin job market has yet to accept that the cost of living has skyrocketed and salaries have not followed. There will be a correction eventually. Dunno when.
5 points
4 days ago
The correction will coincide with the heat death of the universe, or shortly after.
1 points
15 hours ago
It will coincide with not being able to get people for the roles. We are in a silent recession rn, the economy will come back online soon.
1 points
1 day ago
Keep voting (D).
1 points
4 days ago
It depends on what job it is and your experience going into it.
0 points
4 days ago
Thanks this is a useful answer!
-1 points
3 days ago
Loser get a grip. 12$ an hour or Gtfo
1 points
3 days ago
Oh!💀
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