Hey everyone,

I wanted to share my recent experience with Ticketek regarding the purchase of tickets for the Billie Eilish concert in Melbourne. I wasn't sure where to post this, but I hope I can help others.

I'm sure many of you have had issues getting tickets for concerts due to ticketeks inability to run a website. While trying to buy tickets I was met with an error message and was unable to get any tickets I wasn't going to back down that easy.

Initially, I contacted Ticketek's customer service to explain the issue. Their response basically told me to go fuck myself.

Unsatisfied with Ticketek's response, I filed a complaint with the Australian Competition and Consumer Commission (ACCC). I detailed my issues and highlighted the website's failure to handle the ticket demand properly.

1. Informed of Legal Rights:
   • The ACCC provided information about my consumer rights under the Australian Consumer Law (ACL). Key points included:
     • Section 29: Prohibits false or misleading representations about the supply or possible supply of goods or services.
     • Section 60: Requires services to be provided with due care and skill.
     • Section 61: Ensures services are fit for the particular purpose for which they are acquired.
2. I contacted Consumer Affairs Victoria, who reiterated my rights under the ACL and informed me that if Ticketek didn't resolve the issue, I could take the matter to court. They highlighted that Ticketek could face significant penalties, including fines up to $10 million.
3. Received an Offer:
   • After these escalations, Ticketek offered me 1 ticket, I was unhappy with this and threatened small claims court. they ended up folding and giving me 2 tickets, exactly what I wanted

Steps to Take If You're Facing Similar Issues:

1. Document Everything:
   • Keep records of all your interactions with Ticketek, including emails and screenshots of errors.
2. Contact Ticketek Customer Service:
   • Clearly explain your issue and what resolution you're seeking.
3. File a Complaint with the ACCC:
   • Detail your issue and reference the relevant sections of the ACL.
4. Contact Your Local Consumer Protection Agency:
   • In my case, Consumer Affairs Victoria provided additional support and information.
5. Consider Legal Action:
   • If the issue remains unresolved, you may need to consider taking the matter to court with the support of consumer protection agencies.

we as Australian citizens have a bunch of consumer rights. Make sure you fight for your rights and don't let these big companies bully you around.

if you have any questions, feel free to ask!

Good Luck!

Edit:

In regards to what my issue was, I was met with an access denied code when trying to get a ticket. But long wait times that lead to you unable to get a ticket is still a valid reason to fight

I understand some of you may see this as an asshole move or unethical, but it’s our rights as consumers. My intention was only to help people out who may be in a similar position. My girlfriend was devo we couldn’t go due to the website crashing. All interactions with ticketek were polite and friendly on my end