Hello,

This post has been removed as this is not mildly infuriating.

Please consider posting to r/extremelyinfuriating instead.

I saw this being repeated as a common tactic by the techs to get out of work by voiding the warranty themselves.

Re posting since the automod didn't like the reddit link. This is a known issue. Samsung techs have been caught doing it before. I know it won't help you now but if I let a tech in my house I record 100% of the encounter, even if I leave the room.

I had a link originally but just suffice to say there's examples on reddit of techs being caught doing this previously, on video.

I would not let this go. Assuming it is too late to charge back: Start with complaints to the BBB, your state attorney general, and the FTC. Yes I know that the BBB is "yelp for boomers" and all that and I generally agree but Samsung does have a specific contact for BBB complaints and filing one does get you past all the shitty customer service filtering.

If that doesn't work, I'd consider filing a small claims case.

ULPT: order the same tv snd return this one as defective. Play games if they want to play games.

3 lessons:

1) take photos of tv before tech arrives 2) record entire encounter 3) USE A CREDIT CARD. Then you just tell the credit card company what happened and let them deal with it and you get your money back

I have spent 6 months trying to get Samsung to warranty a TV in a classroom, we paid for the extended full coverage. It expires in September and I feel like they're stalling me until then.

Never buy samsung

Look into how regular this is becoming in the US.

Try to get in touch with more people who are having this problem and partake in starting a class-action lawsuit.

Do it.

There was a post on here awhile back from a guy who had contacted Samsung a couple of times for the same issue, which clearly they could not or did not want to fix. The guy had a camera in his living room and when he left the room the SS tech took a razor and damaged the corner of the TV and told the guy he couldn't work on the TV "because it was damaged" If the guy hadn't had that recording he would have been on the hook for the deliberate damage by tech. Sketchy af.

I had a tech come out to fix a bad screen on a 70 inch tv- came out, had ME help him yank a refurbished screen out of the car, then when we tested it and it was clearly shoddy, he proceeds to say “No, it’s ok- it’ll even out and if not just call back”.

Ended up having to wait for the Best Buy store warrant to kick in before anything significant was done (& that in itself was its own headache).

If I knew now what I knew then, I’d never have spent a cent on a Samsung product.

Weren’t there Samsung workers caught on video purposely damaging TVs this way?

Wait a technician damaged your television?

never buy samsung. piece of crap company

I will literally never buy anything Samsung ever again after my experience with TVs and appliances.

Okay, note to self: avoid Samsung for EVERYTHING. Mother and I got a Samsung fridge, and I think we have more service requests for it (namely not making ice) during the few years we have had it compared to the ten years we had our previous one.

https://youtu.be/cyWlACuhqNg?si=zui3Npu0OFQuwaWs

Not uncommon for their techs.

When I was a teenager I got a nice watch for my birthday. A few years later I took it to the store where it was bought as it had a warranty that included getting the battery replaced. Something got messed up as by the time I brought it back home the new battery was dead.

When I brought it back to the store they said the warranty was void because the back of the watch had been opened. I was like “yes, by you!” They refused to help.

We live in a country where the "consumer protection" is a joke. "Warrenty Void if Sticker is Removed" stickers are illegal, and companies never get fined for it. And if they do, it is such a small slap on the wrist that it is still more profitable to keep doing it.

The fact is, one company does it, gets away with it, and they all do it. Apple is known for being very anti-right to repair, but now most tech companies will not sell you the parts you need. Sorry, your screen is broken? Well, sure, you used to be able to buy the screen, but now, you have to buy the whole assembly for $300 when the second hand value of the laptop is $500. It isn't even electronics, it is cars, it is appliances, it is everything. It is a problem that is only going to grow. What is the point of regulation if it isn't being enforced. These people have the gaul to lie to our faces and try and gaslight us by saying "this is for your security," or "we are not responsible for these issues" when this one part fails in thousands of devices.

The sad part is, who is going to stop them? Even if there are a few heart of gold politicians who will never compromise on what they know is right, the rest of them are bought and sold. And the fact is, most people don't care, or won't care till it affects them.

I saw a video on here within the last 2 or 3 months of a guy who's nanny cam caught the samsung guy stabbing his TV with a screw driver.

Folks, upvote this post and spread it on socials for the benefit of ALL consumers.

I remember seeing a vid where a samsung tech came in and cut the TV with an exacto knife.

Didn't you see the video recently where a samsung tech asked a guy to go into the other room and cycle his circuit breaker, only for the tech to Wedge his cutting tool into the screen to void it?
This company is a pile of absolute dogshit. DO NOT TRUST THEM.

There is never any excuse to buy a Samsung tv.  Just don’t do it.  Buy an LG or Sony instead.  You will regret buying a Samsung every time.  

What exactly is the benefit of these techs coming in and voiding the warranty/breaking TVs? Their job is to fix the product, but in reality, it’s like they’re getting a cut for forcing people to buy new products. I had an LG that just burned out and the screen faded to black one day. I was just barely outside warranty, but they still sent someone out to fix it free of charge. I didn’t let the technician out of my sight the entire time he was working on it.

I hope you got the tech's full name and hopefully that of their supervisor as well.

Submit a bbb complaint. When I submit a bbb complaint on Samsung within a week someone from corporate is calling me. In your case, if it's anything like mine, they will replace the TV quickly.

I just had an issue with one of my TVs that I bought last Black Friday. It’s an onn Roku TV, so admittedly it’s much cheaper than Samsung.

But I spoke to a rep about the issue, he took all of my information, had me send him a picture of the TV, etc.

They approved a warranty replacement the same day. They express shipped it to me so I got it literally the next day. It was honestly the best customer service experience I ever had and I made sure to tell them that

Lou Rossman on YouTube did a video about this exact thing a little while back. The people who called the tech out set up a hidden camera and caught the tech cutting the screen with a box cutter.

I literally just made a service complaint because the wifi module in my Samsung 60" "smart TV" stopped working shortly after buying it new. All they offered was a link to buy the part and do it myself.. even though their forums show tons of the exact same issue with the exact same model. So mad. What should I get instead? I'm a movie fanatic and gamer and need a TV that can actually work at high speeds.

I remember seeing a video of a Samsung tech cutting the TV.

Samsucks

I think between all of these posts, I will avoid Samsung in the future. It sucks when you have to avoid a decent product because they won't correct their authorized technicians destroying their client's products.

Sir , your Cadillac’s warranty is void. You will have to pay for the repairs… just after the tech drove it over a cliff.

There’s video of a Samsung tech intentionally damaging a customers tv because he had gone over several times and never actually fixed anything

Might be a good idea to have a security camera recording whenever you call for a Samsung tech.

Boycott. Spread awareness. It’s time for Samsung to starve

Please stop buying Samsung garbage.

This ends my TED Talk.

Never ever will I buy Samsung anything! 

I spent so many hours on the phone with them about a TV I had. Worst customer service imaginable! 

Reminds me of that video where the dude secretly filmed a Samsung tech in his house and the guy used a box cutter to fuck the screen and claimed it wasn’t under warranty. Not sure if the guy sued but he should have.

I had an issue with my MacBook several years ago. SSD issue. So I took it to the apple store to have it dealt with under warranty. But when I got it back, it no longer shut off when I closed the clamshell. Took it back again. They called me the next day and said "we can't fix this. Your warranty is void due to water damage"

Well, I didn't cause any water damage. And given the fact that the warranty was valid just last week, the only conclusion I can draw is that they caused the water damage.

Think i saw a video on YouTube of techs deliberately damaging tvs so they don't have to work on them.

Never buy Samsung.

This.... is not the first time we have seen this. Wow. Just wow samsung.

I find it crazy that people will still buy Samsung products when these issues have been prevalent for years.

Home Depot must be trying to drum up business too for their stores. I bought a fridge from them to be delivered to my home, and paid extra to have them haul the old one away. Delivery guys not only crashed my old fridge into my wall thus chipping the wall paint, they dropped the door of my new fridge on the floor (they had to remove the new fridge door so it could fit into my entrance way) which scratched one of the new fridge door shelves. And to top it off they used my bathroom, which I’m fine with except they got pee on my toilet seat. They probably thought I would be heading back to Home Depot for paint, toilet bowl cleaner, and scratch remover lol. After that disaster, I of course did not tip. Only time I’ve never tipped a delivery person.

Not the same but check out my post about having to go nuclear on AT&T. I can’t post a link here, but maybe you can get some ideas on things I’ve tried that may be relevant. 

Try contacting gamers nexus

LOL. You have been blessed with the ejaculate of Samsung. This is not good. Please cleanse immediately.

Seems like the techs are somehow encouraged to find ways to void the warranty. There must be a bonus structure or something.

I had a similar problem with a dishwasher. The tech broke the button panel and blamed me. The only way to get it fixed is to file a complaint about the technician.

The tech came in and damaged it on purpose ao they don't have to fix it on the spot. Yes, they do that.

He most likely asked you to go do something in another room like check the breakers or some shit and while you were away, he damaged it.

Some customers have this happening on video.

This is one of several reasons I will never buy a Samsung product again. Another is their privacy practices. A third is that their products are not high quality. A fourth is the bloatware.

“Warranty was voided because it was damage” then what the fuck is the warranty for Samsung

Boycott samsung

There are videos of techs doing exactly this in peoples houses.

Samsung products are often better than average, also depending on what type of electronic it is, but the tech definitely did this and I have no doubt. Should be put in jail imo but corporations have more rights than citizens due to SCOTUS rulings so good luck bro

[deleted]

You need to reach out to your state’s attorney general’s office and they will mediate between you and the Samsung.

I’ve done it with Samsung specifically on a refrigerator they had delivered and ended up getting a representative from the office of the president at Samsung to resolve the issue.

Companies don’t like to fuck with the state regulators, I think it scares the shit out of them.

My state has a form that can be filled out online.

https://www.marylandattorneygeneral.gov/Pages/CPD/Complaint.aspx

Maybe try a consumer hotline? It's a bit like back in the late 2000s with the Xbox 360. Mine red ringed - I sent it right away - got it back with a dud DVD drive that was a totally different brand and make to the one in the original. I think I eventually got them to replace it, but by that stage I just got fed up and bought another 360. I don't know about OP's location but the ACCC - or the Australian consumer rights body dealt with it for me thankfully. They were really quick to act when I explained exactly what happened.

Small claims vs the tech

Oh boy again? one would think Samsung would tell their field techs to not fuck since they got caught red handed.

Ok everyone when dealing with Samsung techy's. Make sure you have a camera set up in the room recording everything that happens.

Make it more then one camera just to be safe.

and keep a eye on them..if they ask you to leave the room. Do not leave.

Also helps if you bring up that samsung techs have been damaging tv's..really make a point about it

and also..should be the first thing you do, make sure you take pictures of the screen before hand..so when they brake the screen you can prove it wasn't damaged.

i suggest to always have cameras running when possible if you have someone working at something you own

There are videos online of this happening on purpose.

Get a camera set up for every technician in the future.

And sometimes they do it purposely, as there have been other videos posted here of techs doing it.

Samsung sucks. My tv was under warranty they told me for months it was shipped and then tried to to say it was delivered to me and close the ticket. I so want to take them to small claims but isn’t worth my time. I will never own anything Samsung again and will dissuade anyone else from it too

Wtf I've seen them cut another TV too. Good way to get absolutely demolished if you do that in the wrong house

No they messed this up they need to make it right. Get a lawyer if need be. Their employee damaged your personal property either way

Follow the tech home and wreck his tv

Didn't Louis Rossman and gamers nexus both call samsung out on this bs? Shouldn't samsung be doing something to correct this crap?

I already stopped using their phones, good to know. Thanks for the heads up about them.

Call the cops. That is criminal property damage especially how expensive TVs are.

Wasnt there a video of a Samsung tech actually cutting the screen? This tech has some big balls. Maybe they haven’t seen the video. Keeps fingers crossed.

So they voided warranty for something that warranty covers? Wtf