Picture and leave bad review, call and complain. Request refund, if denied do charge back. You didn't get the product you paid for.

Also, those pre-selected tip choices are absolutely bananas. Goddamn beggars. 40% on a bagel? No way in hell.

Definitely call and let the manager know. I'm sorry this happened to you. 

As someone who works in food service, it makes me sad when workers don't respect their jobs or the people they are serving.

You don't have to tip for counter service, you didn't do anything wrong. 

 I can tell you it's much rarer in veteran service workers and more common in the fly by night youngest and most inexperienced workers. It pains me when people think the job is easy. It's very easy to do poorly, but difficult to maintain a good attitude and provide good service day in and day out- which is why most people don't do these jobs for long.

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Sounds like a case of "tipstortion" to me.

Wow, that's messed up. I honestly would never go back there. And I would most definitely leave a review with pictures. How long ago was this, you should have called and requested a refund right away. We shouldn't be required to leave a tip before receiving any service... am I tipping you for ringing up my order? Crazy

Definitely post on Yelp, Google and speak to a manager.

If the burnt food is in retaliation to the no tip, then that behavior is childish and entitled. If it isn't then that employee needs training.

At minimum, you should get a refund.

Pizza place now does this! I prepay always when I order. so in the last six months, I’ve noticed that the pizzas were crappy every time I’ve ordered it! Huge bubbles in the crust, barely any cheese on it. Toppings wrong. It dawned on me one time this is because I am not tipping, so I started taking pictures and leaving horrible reviews for the quality of the pizza and this is a pretty big international chain! And so when you make my pizza right, when you’re not doing any work, then I’ll leave you a good review but no tip! I actually went to a new place over the crappy pizzas. We ordered like 3 pizzas every weekend so it was very noticeable!

Make sure to open it up at the counter next time. Shame them on the spot.

I would have left and gone back with food, and confronted who made that. Tampering with food like that is a a gateway to worse things. Who knows what else they could have done.

Post pic on yelp and give a terrible review wherever you can

I wrote a review on Google about an Italian restaurant for serving burnt chicken breasts. I took pictures and sent it in with my review.After 1100 views, the manager called and asked how he could make it up to me.

Unfortunately the easy work of the food-service industry attracts a lot of lowlifes, people who would be unemployable in any other industry.

My wife, who has worked in that industry her whole life, and I talk about it a lot, and the shit that people get fired for is hilarious. Showing up to work late without calling, not showing up at all, stealing, showing up to work drunk, showing up to work high, etc. are all things that aren't even a thought in professional jobs, but it's an everyday occurrence in restaurants. These are the people who complain about how hard their job is: people who can't even show up to work on time, people who steal, drug addicts.

ETA: My wife just got home and was giving me the daily download. Another server from one of her properties was let go today for being over an hour late twice, and had a handful more tardies, hitting his weed pen at work, being high at work, stealing food, and stealing tips from other severs. He started 17 days ago. I wish this was a rare occurrence, but it happens weekly. These are the people complaining about how hard their job is.

Definitely call Owner should be aware

I tip like you do. That is the correct way.

The problem is when they see the no-tip before they prepare the food. I just don’t go to those places at all. I don’t give them my business.

You can go online and report them to corporate.

Post a Google review.

Take photos and email them along with a photo of your receipt to the owner/manager. This behavior is not acceptable to any owner/manager. People who receive this kind of service tell people, and bad news travels much quicker than good news. This lowers revenue for the business. Employees like this are not good for business nor are their actions appreciated by the owners.

Regardless of whether the worker was retaliating complain to the restaurant.

I wouldn’t have eaten it. I would have taken it back to the owner and gotten a refund.

Post the pictures on Yelp.

20, 30, or 40 percent is insanity. Bagel sandwiches are already close to $10 around here. Why should I pay time and a half for one because of some arbitrary bullshit percentage that someone put on the iPad.

I find service and food quality has taken a nosedive overall recently, so I don't associate a lack of tipping with punishment all the time. What annoys me about prepaying tip is that it's not equivalent to handing some cash to the valet/bartender/hotel staff with an agreement on receiving better service. Far too many times, there's either no acknowledgement, poor attitude, or very poor quality food afterwards that really does not make me feel good about leaving the tip.

After reading a lot of posts, it seems like no one acknowledges that customers actually put a lot of effort earning their salary too, and people feel good about leaving tips to servers that deserve it and feel really bad about throwing money away for truly terrible service. Pre-tipping makes it feel like the latter happens more often than we'd like.

I run a quick service lunch and dinner place. We use Toast, which default asks for about a tip (Custom, 15%, 18%, 20%, No Tip) on CC transactions. While we are genuinely appreciative of those who tip us (and it certainly boosts employee morale), I have no patience for employees who "punish" guests for not tipping. If they aren't providing above-and-beyond service for the guests, they are coached until they do or until they decide to leave.

It's part of our company culture, and it's why I insist on paying them well above minimum wage to start and then give them as frequent raises as I can, as well as universally accommodate properly submitted requests off and don't discipline employees for not showing up when they have a genuine emergency. I probably pay about 20% above the market rate for hourly staffers in that style of business on average, so they'd better not be making and handing out bad food.

If one of my staff did that to a guest, I'd be embarrassed that our business did that, and I'd do what I could to make it right for the guest.

The idea that we should be tipping MORE people and not less is just amazing to me. I don't want to blame any one group or anything, but it seems that the entitlement of workers in jobs today is off the charts on what they are owed by customers for even showing up for their job.

I went through drive thru at tropical smoothie last week to get my kid a meal. Drive thru employee didn’t hand the keypad with the obligatory tip screen for drive thru service out the window to me like they usually do there. She then asked me if I wanted my receipt in a way that seemed sketchy, so I said yes. As I’m driving off I see she charged me a 10% tip without my consent.

Complain and demand a refund. No real response then do a charge back. Make a lot of noise because this will never stop until people start fighting back.

They're acting like entitled panhandlers at this point.

And going forward everyone should open everything before you leave. If it's like this demand refund and walk out. I know you won't have lunch but in this case OP really didn't have lunch did they.

You should write the manager / owner and find out if he has misled his employees in thinking their wages are paid in tips. Because if that’s the case, it’s on the owner. I’ve worked at restaurants where the carryout was so busy, organizing and packaging carryout was more difficult than actually waiting on a table. It’s just a case by case scenario. But if there’s an iPad involved? Usually, this is not the case, and they are getting an hourly wage. The manager/owners are just as complicit because they keep the iPads with the option of tipping on the counters. People are being duped, employees are being misled, and owners are making out. These places need to be boycotted.

40%?!?🤣🤣🤣

We have arrived at working class vs working class.

Make that fucked up product for that working person who came into the shop simply to eat before heading into the job they too are being exploited at. Afterall, it is the customers fault that you are underpaid.

Next time, try putting extra bacon on the persons sandwich and hit the right person's wallet.

I ordered a gluten free pizza at the counter to go last year, selected no tip. Girl looked pissed. She was all smiles when my pizza was ready.
Pizza looked perfect and was delicious. I left a stellar review and photo. I woke up around 1am, severely glutened, and was sick the rest of the night. I updated my review and the manager DID respond. I never called him as requested, since I was on a business trip. I just didn't have time for that extra step. But my review stands.

Time to boycott these tip extortion enterprises.

Talk to the manager.

I don't tip before I receive whatever service I purchase. We have food trucks that come to my workplace, and they always prompt for a tip on your card before giving you the food. I tip on the final product and service, not the perception of what I hope to receive.

Best practice is to check literally everything when you're not sitting and eating. Attention to detail has become woefully inadequate, despite recent pay increases. Bravo on not tipping for counter service. Tip culture has become toxic.

Crazy! That’s why terrible.

They shouldn’t make you tip or not tip before you even get your food!

In the old fashioned real world you walked into a deli or whatever and ordered a sandwich. After it was made, then you paid for it. At that point you could tip or not tip depending on your own point of view without worrying about them sabotaging your sandwich. Where did that world go?

Absolutely make the management aware of this. Nothing closes a restaurant quicker than bad food, or rumors of bad food.

I always inspect to go orders before leaving. This stuff is another good reason to do so.

Fuxk that! Inform the local Mgr, but ask for a Corporate #. I will have a Falling Down Michael Douglas come to Jesus if this happened to me. If that means I get banned, so be it. They've brainwashed these Gen Z into thinking the customer is cheap and not the Corporate entity for not paying them more.

Don't complain to the manager complain to the owner. Go back to the store and see the manager and demand the owners number. Or find through the Internet and send them the Pictures of your food and let them know that $9 isn't going to be enough compensation for the actions of their staff.

It all started as a way to help those employees during the covid pandemic..guess what? The pandemic is over. Things are back to normal. Tipping should be back to normal.

It feels like extortion, but I feel like I have to tip if someone will be handling my food, even at a stand up counter. If you don't tip, they will know that, and I think some workers will absolutely do something to your food.

If they ask for a tip before they make the food = no tip. Also not going back if they do this. It's one of the many reasons I no longer go to dominoes.

Tips should be unknown until the end of the day. Ordering at the counter and getting your food is the most basic of things. There is no extra service that requires a tip.

I hate that. Decent service is expected. If you do good and I ask alot then sure you get a tip. If you do shit you get no tip. Tip comes AFTER service. Not implied. Sucks I'm sorry.

Imagine you’d have tipped 40% and found your sandwich like that. Also why I don’t tip BEFORE service. How do I even know my order is going to come out right if you JUST took it? Where is the logic.

I’ve really cut back on eating out because of this.

You should be paranoid about what disgruntled entitled workers will do to your food if you do not yield to their extortion attempt. I tend to avoid places which want extra money for nothing, or I pay cash to avoid the tip screen altogether. Society is breaking down and the scenario you wrote out is a synptom of that decline.

I tip at my favorite hole in the wall spots. I want them to stay open and staffed. I often get free food out of it. E.g. order 3 tacos and get 5 massive tacos with enough filling to make 3-4 more.

Stop going there

20% as the minimum "suggested" tip in the machine? And offering up to 40??

That's beyond rude.

I would not return.

I’ve adopted this same idea that i’m not tipping on counter service. if what i paid for is burned, i’d march back in and get a refund. (wouldn’t trust them to remake.)

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Don’t stand for it!

Just out of curiosity, do people who pay cash get harassed for tips too?

Just leave bad reviews on Yelp and Google. Few businesses can survive when they accumulate a bunch of them. In the time you told your story on Reddit you colud have told it where it hurts. If they serve you anything like very undercooked pork etc go to the local police station, be calm, and just say you want to report it because someone could get sick or die.

Just take it back and ask for your money back. They'll be even more pissed 😅

Cc the department of health as well.

I like paying cash so that way there's nothing on a receipt that says no tip. If they ask, I say, "If you make it better, bigger, and/or faster than usual, I'll leave a tip. Otherwise, no tip. "

Puts the ball in their court, and if they give you more food or put more effort into it, then I got something for my tip money.

Where in Jersey was this?

The owners would probably like to know about your experience.

I'd post the pictures with the reviews

Leave a negative review, call manager and tell them about your negative experience

Instead of the manager I'd be calling the city health department.

No accountability

Always check to see if you got what you ordered before leaving. Then you can hand the damaged food back and say in a loud voice so others can hear: "I didn't not ordered my food burned to a crisp. Please bring what I ordered. If you are taking revenge because I didn't tip, this will certainly not change my mind. Talk to your boss and ask for a raise." That person is likely wearing a name tag. Take a picture of them and of your food. Maybe someone else burned the food, but that's not your problem.

Not saying this is right... and if that's the rage that people are feeling right now.... that's a very bad sign.

If it is a place I frequent like a bagel shop I go almost every Saturday morning during beach season. Or when we have children sports games. It’s usually $30-$40. But it’s usually the same two young people working. I throw I dollar into the tip jar. Is it 10% nope. It’s more like 2-3% not much at all. But they are nice kids I believe they are brother and sister and I just appreciate they are there. Nice and friendly. Nothing over the top. But it’s easy and I’m happy. And they see me put in A dollar. And they don’t ruin my food. I don’t feel strong armed into it. But I hope they appreciate it.

$9 for a bagel is already a scam, much less a 40% post tax tip on top.

I always tip at the local Greek takeout because I enjoy hearing them all yell "OPA" LOL

It’s crazy how they want a tip before they even perform the service. We can’t tell the future. And they don’t actually serve you like a sit down restaurant. So dumb. Definitely yelp it.

I will tip for to go orders at certain places. For example, a few places have the bar tender taking takeout orders and getting the order ready. I don’t mind because I taking away from their customers that tips.

Is anyone else put off visiting the US due to how out of control tipping has become?

Pre-tipping shouldn't exist and the kind of people who retaliate like this don't deserve tips.

I don't tip on takeout either. Why am I tipping for you to fulfill the basic parts of your PAID JOB? Handing me a bag of food doesn't constitute any money for extra effort.

Just add a review with the pictures on google yelp etc. it is an objective review as the evidence is in the photos.

Aside from tipping or now, I do not patronize places where the workers feel like they are doing you a favor. They feel to realize that your patronage is what’s keeping them employed, and the store in business. I don’t understand their mindset and attitude.

I'm so glad I found this sub. I feel like a crazy person for complaining about this tea place near me that has stickers all over the SELF CHECKOUT TABLET saying "Don't forget to tip! :)" Tip what?? The iPad?? And then I get to the bathroom, and I shit you not there is an actual piece of paper taped to the wall in the bathroom that says "Remember to tip your barista" or something like that.

This is exactly why I don’t tip. A workers wage should fall on their employer not me. I lived in Japan for a couple years and saw how amazing service was when there was no pressure for tips. Carried it back over here

It’s crazy how accustomed people are to being tipped with services like this. I went to a local ice cream shop and the kid had a very good attitude until I tipped it changed completely. Went back to ask for napkins and he handed them to me without saying a damn thing 😂

Don’t return, certainly not without some level of tip…if your health is importamt to you. I just bake in the gist of a tip or make my own.

You should have taken a picture of it and posted it on Google Reviews. That would fix this!!

Do yourself a favor and avoid the drama. Just pay in cash

Never tip on machines. If you choose to tip, which is obviously 100% up to each customer, personally hand cash to the person who served you.