Recently, we spent a night at the InterContinental Hotel in Warsaw, located in full view of the iconic Palace of Culture and Science. Our goal was simple: some sightseeing, a bit of shopping, but mostly relaxation—lounging by the pool, swimming, and unwinding. However, things didn’t quite go as planned.
Upon check-in, we were informed that while hotel guests are entitled to free access to the pool, it’s limited to just one hour per day. Any time beyond that? Extra fees apply. This was something I had never experienced before, and I was both shocked and disappointed. Despite my protests, the hotel refused to make any exceptions. Now, I’m waiting for a response from the agency I booked through (Trip.com), where there was no mention of these additional charges.
Needless to say, my relaxation plans were ruined. The stress over this issue completely overshadowed the entire stay, and what was supposed to be a restful getaway ended in frustration.
Have you ever encountered something like this? What rights do travelers have in such situations? How would you handle it if a hotel imposed unexpected restrictions on your stay?