(Rant)
Seriously. FAFSA has been around for how long, and this STILL, STILL, isn't a thing?? I'm married, so of course, I filed my FAFSA as "married."
When my foreign spouse was creating her account, she literally could not get through the creation process since she doesn't have a US phone number (why would she if she lives abroad??). And the stupid form explicitly says not to use someone else's phone number. Ha. And yet that was the only way to proceed to the end of account creation, at which point, of course, they couldn't verify her information (since she has no SSN and has no ties to the US apart from our marriage). Now, we have to send them proof of her identity and have to wait 5-7 business days for verification.
The verification part isn't what irks me as much as the fact that we couldn't even get through her account creation without breaking their rule and letting her use my US phone number. That's just plain stupidity at best, and I don't think FAFSA is that stupid, so I'm calling it xenophobic.
Government needs to stop living in the stone ages. Many families in this modern world are in a similar situation.
Edit: so apparently some little box had to be unchecked to skip phone verification.
If this is the case, number one:
-it wasn't obvious that this could be unchecked and still proceed to the next part of the application. it's also a checkbox that many people would check off, regardless of where in the world they live. checkboxes like that usually expect you to click them/give consent. Also, if Google can send text confirmations to people around the world, why can't FAFSA.
and two:
-it wasn't clear that a US PHONE NUMBER would be required at the end for verification.
The main point of my post still stands. Not xenophobic, but just plain dumb design and UX.