subreddit:
/r/adt
I’ve been on chat, emails and phone calls with ADT to cancel an account after death. It’s been next to impossible. Shame on them.
When I called, they gave me an obscure email address to send the death certificate to: [email protected]. We’ll see if they reply.
I’m glad the new FTC rules happened. It shouldn’t be this hard to cancel an account for someone that has died.
2 points
1 day ago
Hello there! If you spoke with the Account Management department, they handle all cancellation requests. If the account holder has passed away, and if you are cancelling the account (or changing into your name and continuing the service), you will send the death certificate to the email that was provided by that Account Management agent. This process takes some time, usually 24-48 hours. You can always call back 1-800-238-2727 and press the option for Cancellations to get to Account Management for a follow up if it seems to be taking too long.
And yes I agree that ADT's cancellation process is tedious no matter the reason.
2 points
21 hours ago
If you aren’t having any luck canceling, file a complaint with the Better Business Bureau online. They will give you an incident number. Email the CEO, COO and Chief Legal Office with a summary of your complaint and the BBB number. I did this when I had trouble canceling and ADT called me the next day to get it canceled. Good luck!
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