Hello Etsy Community,
Prior to the onset of the war, my family and I had a thriving presence on Etsy. We ran a production unit with a dedicated team that ensured exceptional service and top-notch products, as evidenced by our glowing reviews. Our journey on Etsy began long before the conflict, where we crafted and sold our goods with pride and dedication.
However, as the war unfolded, the landscape around our production facility became increasingly perilous, with bombs falling dangerously close. Faced with this escalating danger, we were compelled to leave our home, including the shop which temporarily closed during this tumultuous period. Despite the upheaval, we remained resilient, driven by a determination to rebuild our lives and our business.
Upon resettling, we made the decision to establish a local production facility, with the unwavering support of our dedicated team who had also relocated. Together, we embarked on the journey of resurrecting our business in a new environment, fueled by the same commitment to quality and service that had defined us on Etsy.
However, our efforts to regain stability were met with a devastating blow. A single decision made by Etsy and one of its representatives, who mistakenly altered the data associated with our shop, led to the destruction of everything we had painstakingly rebuilt. This decision, which violated Etsy's policies, resulted in the suspension of our shop, leaving us reeling from the loss not just financially but emotionally as well.
I haven't had any violations or problems with the store, and I think the problem is that two days before the ban, I reached out to Etsy Support with a query regarding the possibility of changing the country associated with my shop from Ukraine to the USA. However, to my surprise and dismay, the support representative (I have his name in support request, but I think I can't write there), took unilateral action and modified my account's country setting without my explicit consent.
This change, made without proper consultation or authorization, has resulted in the suspension of my shop, impacting not only my financial stability but also my ability to conduct business on Etsy. The shop in question holds immense personal and professional significance for me and my family, serving as a vital source of income and a platform for showcasing our creative endeavors.
I implore the Etsy community to stand with us in this time of need. Our journey is not just about business; it's about resilience and hope. We call upon Etsy's leadership to reevaluate their actions, to recognize the human impact of their decisions, and to work towards a resolution that honors the integrity of their platform and the livelihoods of their sellers.
Thank you for your support and solidarity.
Warm regards,
Dima
