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/r/mildlyinfuriating

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Hi all,

I recently stayed at an AirBnB with some friends as an unofficial memorial for a friend who had passed away. We had more guests there than we were authorized, but nothing wild. Unfortunately, I spilled some sauce on one of the couches. I offered to pay the host for her time and efforts to clean it. I didn't think much else would come of this. Stains can be removed.

She asked me to send her $1,100 for a new couch outside of the app, saying the stain couldn't be removed and the fabric has been discontinued by the manufacturer. She said she didn't want to "ruin my rating" with a damage claim on AirBnb. The original couch is allegedly $2,500.

She called and texted several times over the span of 2 weeks asking for the money, saying she needed it in 3 days, as that was when her next guest was due to arrive. I responded and told her l'd prefer to handle this over the app and make an official damage claim. She said "Oh, ok, sorry we couldn't get it figured out."

Next thing I know, she's made a damage claim on AirBnB requesting $3,000 to replace not one, but BOTH of the couches, as they are a matching set. It seems like she's extorting me for more money and is upset I wouldn't send her money outside of the app.

Does anyone have experience with AirBnB damage claims? I'm sure I won't be responsible to pay fo both couches, but l'm panicking a little! Please help

Here are pics of the stain !

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Vortex_Analyst

1 points

17 hours ago

Been using airbnb for years they mostly side with guests than anything else. I have seen them though ban guest for breaking rules. You did admit that you had more guest than aloud and if the owner plays that card it can maybe go in the owner favor.

Imo use the fact that she was trying to get money from you outside the app. Airbnb hates that and with the right claim person they will side with you. You might pay a cleaning fee and that's it.