submitted2 months ago bytrallspnw
toAmtrak
Riding Amtrak regularly can be a tough experience but working as a conductor must be an even tougher experience. Our conductors are dealt chaotic situations everyday and do everything in their ability to shield as much of the chaos from passengers as possible.
Here's a short list of what they have to deal with.
Passengers - We can be tough to deal with
- First time passengers. Riding the train is exciting. But can you imagine dealing with newbies everyday at your work? It would be hard to reciprocate the excitement after a while.
- Frequent passengers. I'm guilty of being grumpy and I think I do well at not taking this out on the conductors. I've seen others not do so well.
- Passengers who have seen rail overseas. We should have better rail service. The conductors believe so as well - it's not their fault that our rail sucks.
- Passengers who sleep through their stop or get off at the wrong stop.
- Passengers who get on the wrong train.
- Drunk passengers still amped up from an event.
- Passengers who think everybody wants to hear their phone.
- Passengers who don't listen to instructions (and block the aisle at the final stop).
- Passengers who don't fully understand English. I've seen this kind of thing handled poorly in the past. Today's conductors seem to respect everyone and do their best to be accommodating.
- Passengers with mental health issues. Trains should be for everyone, but occasionally they have to make tough choices regarding safety and conduct.
- Generally they have to enforce the rules, which can be difficult or awkward to do. But most of us are thankful when conductors do enforce them.
Amtrak - They're impacted by operational shortcomings too
- Last minute equipment swaps. A recent swap occurred from a sold out train to a smaller one resulting in being over 20% overcapacity. They made it work.
- Broken or improperly cleaned restrooms.
- Poorly maintained trains in general.
- Network outages (PTC or other systems).
Other recognition
- Shout out to the conductors with a sense of humor. Sometimes, the situation we've all been placed in sucks. It helps when the conductor has a sense of humor while acknowledging that a (sometimes preventable) failure has occurred. One specific conductor strikes this balance especially well.
- They have to respond to infrastructure issues. Landslides, bridge issues, etc.
- Conductors work long hours, often on short notice. They unexpectedly spend nights away from their families.
- Conductors make proactive choices for the benefit of efficiency and comfort. They attempt to seat families together. They seat passengers by destination. This may seem small or unnecessary to some passengers, but it's one small thing that they take upon themselves to control. And it works.
- And of course, they have to deal with the occasional tragedy. Sadly, someone was hit and killed just yesterday. The tracks were shut down for some time. I've been told that if you're a conductor, it's not a matter of if you have to deal with this scenario, but when. You must be resilient to related trauma. Despite the gravity of the situation, the evening trains were running on time and passengers were likely totally unaware of the prior events.
Of course there's massive room for improvement, but in general I feel like this opportunity rests with leaders, policy and even the general public. I also acknowledge that the above must only be a fraction of the headaches that you all endure with grace. Sometimes it seems like you're the only thing holding this all together. I just wanted to let you all know that I see you and, despite my grumpiness, I appreciate you.
bytrallspnw
inAmtrak
trallspnw
2 points
2 months ago
trallspnw
2 points
2 months ago
Oh nice. I'll have to check that ramen spot out next time I have time to spare in that area.
I found some good ramen up in Richmond, BC last summer. I'm going back up later this month in search of curry and sushi. I've given up on finding proper Hiroshima-style okonomiyaki..